Hamilton, Ontario, November 1, 2022 – Yesterday, October 31, 2022, the RVDA of Canada welcomed technicians and fixed operations personnel to the opening day of the 2022 Hamilton Trouble Shooter Clinic, now underway at the Hamilton Convention Centre until November 4, 2022.

This is the first live training event since the pandemic, bringing to an end a two-year hiatus due to COVID-19.

RVDA of Canada welcomed approximately 100 RV service technicians, fixed operations personnel, and training staff from nine suppliers to this training event.

“Over the past two years when in-person events could not be offered, we continued to work with numerous industry partners to offer virtual training, but we all know that technicians learn best through hands-on training. We are thrilled to be able to offer live training to technicians and fixed operations personnel this fall. We are also very excited to expand the parts seminar with tremendous feedback and support from RV dealership Parts and Fixed Operations Managers,” said Eleonore Hamm, President, RVDA of Canada.

Anita Lien, Director, Marketing & Communications, Recreation Vehicle Dealers Association (RVDA) of Canada

Anita Lien, Director, Marketing & Communications of Recreation Vehicle Dealers Association (RVDA) of Canada, was on-site to welcome attendees.

The Trouble Shooter Clinic offers five interactive days of training from Dexter Axles, Dometic, Firefly Integrations, GWN Marketing, HUSKY, Lippert, NTP-Stag, Truma and Xantrex.

Bill, from Dexter Axles, gave an in-depth seminar on RV axles.
Followed by a hands-on demo…
The Dometic tech team presented a detailed seminar, then gave the techs an opportunity to work on the demo units…
With several demo stations, the techs were able to apply their skills to a full range of repair and adjustment situations.
Melvin Miller, from Firefly Integrations, briefed the techs on the latest developments in RV electronics.
The Truma tech reps followed up the training sessions with hands-on demos…
It was an ideal opportunity for the techs to share knowledge and techniques, under the supervision of their manufacturer’s service training team.

The increased awareness to reducing the Repair Event Cycle Time (RECT) also highlighted the need for more training in fixed operations. The Parts Seminar is structured to offer a mix of product and technical information, parts management, and the sales/marketing of parts and leadership topics.

Attendees enjoyed refreshments and an opportunity to get to know their fellow techs at a welcome reception generously sponsored by CRVA and Ontario RVDA.

Here are some photos from the reception…

After an intensive day of seminars, the techs and service trainers enjoyed refreshments and a chance to relax.
The Webster Lounge at the Hamilton Convention Centre is an excellent facility…
The techs and team from Bluenose RV, Cookville, Nova Scotia.
The crew from Earlton RV…
Tech specialist from RV World, left, and Jonathan Rhoades, from Lippert.
Great food, good friends, and a few minutes to relax capped off a very interesting day at the Trouble Shooter Clinic in Hamilton.
The Truma tech team…
Unwinding after the first day of the RVDA of Canada Trouble Shooter Clinic.
Relaxing in the Webster Lounge during the opening day reception.
RV dealers from all of the Canadian RVDA chapters, and from RV Care, participated in the Trouble Shooter Clinic.

Crystal Miller and the Dometic team were on hand for the service training sessions.
Bill from Dexter Axles and Jonathan Rhoades from Lippert.
Dealers from across Canada participated in the RVDA of Canada Trouble Shooter Clinic.
Aaron Sprunger from Xantrex had a chance to chat with dealers at the opening day reception.