100% Pre Delivery Inspection for All Jayco Brands
Middlebury, Ind. November 28, 2022 – The Jayco® Family of Companies has announced the opening of its newest Pre Delivery Inspection facility on the Jayco campus. The building, on Southridge Blvd. in Middlebury, Indiana, is approximately 70,000 square feet and will accommodate four lines running simultaneously. This is the fifth of Jayco’s dedicated PDI facilities and as of November 25, 2022 allows for 100% of all Jayco, Entegra Coach®, Starcraft RV® and Highland Ridge RV® products to be Pre Delivery Inspected before being shipped to a dealer.
Randy Gallmeyer – Vice President of Quality; Ken Walters – President and CEO; Devon Miller – Vice President of Operations; Brett Hummer – General Counsel.
The 100% PDI initiative includes all manufacturing locations; Middlebury and Shipshewana, Indiana, and Twin Falls, Idaho. These rigorous processes include the inspection of numerous aspects and components of the entire product lineup and follow additional audits and quality checks performed on the production line before the units arrive at the dedicated PDI facilities.
The Jayco Pre Delivery Inspections began in January of 2019 and by January 2022, 55% of all units were being PDIed, including 100% of all motorized units and units produced in the Idaho and Shipshewana manufacturing facilities. Once the new Southridge facility is fully running all lines on November 24th, 100% of all units for all Jayco brands will be Pre Delivery Inspected before being shipped to dealers.
By implementing the PDI process, it allows for an additional key step in the manufacturing process to identify and fix any potential issues before they arrive at the dealer. Any potential concerns are tracked and reviewed with the production lines to identify and implement improvements in processes or materials.
These increased inspection efforts through the 100% PDI initiative illustrate Jayco’s commitment to customer satisfaction and have resulted in Jayco Towables, Jayco Motorized, Entegra Coach and Starcraft RV being awarded the 2022 Quality Circle Award (Highland Ridge RV received the award in 2021). RVDA bestows this award on RV manufacturers that achieve the highest rating in the Association’s Dealer Satisfaction Index (DSI) Survey. The DSI measures dealers’ overall satisfaction with manufacturers in Reliability/Quality, Parts, Warranty and Sales.
In addition to PDI, the Customer Service teams for all the Jayco brands have been hyper focused on continuous improvement and improving Repair Event Cycle Times (RECT). These effort are shared with dealers on a monthly basis in the form of a scorecard with goals and performance illustrating each metric impacting RECT. These results show considerable improvement across the board month after month as Jayco continues to raise the bar to new heights.
“Achieving 100% of our units being PDIed has been a true team effort,” stated Ken Walters – President & CEO of Jayco, Inc. “We know the critical importance of optimizing quality and reducing RECT. These are areas we have committed to focusing our time and investments to further support our dealer partners, reducing their costs and positively impacting the overall customer experience.”
About Jayco Family of Companies
The Jayco Family of Companies, manufactures and markets towable and motorized RVs through its Jayco, Starcraft RV, Entegra Coach, and Highland Ridge RV divisions. Products are manufactured in facilities in Middlebury, Indiana, Twin Falls, Idaho and Shipshewana, Indiana. Jayco was started in 1968 and continues to operate on the same principles focusing on quality, customers and family. For more information about Jayco, Inc. or its products, call 1-800-RV-JAYCO, visit www.jaycofamily.com, or write to Jayco at PO Box 460, Middlebury, Indiana 46540.
