Grand Design RV has partnered with NTP-Stag for fulfillment services to support the new “Grand Design Fast Trax” Dealer Service Parts Support Program. The partnership produces rapid order response times and parts delivery in a seamless fulfillment system that creates a better overall user experience for Grand Design dealers and customers.
Launched initially to a limited number of dealers on October 8, the pilot program was an overwhelming success and is now expanding to the entire Grand Design dealer network immediately.
NTP-STAG’s category teams worked with Grand Design’s Service Parts team to build a master stocking plan that addresses product demand by SKU and location. Establishing stocking levels and item placement within the distribution network were key considerations to ensure next-day service to Grand Design’s dealers. Leveraging NTP-STAG’s extensive coast-to-coast coverage through Regional Distribution Centers, the new program puts critically needed service parts inventory closer to Grand Design’s dealers than ever before in our Industry.
“Our goal was to leverage the extensive NTP-STAG network to expedite the delivery of critically needed service parts to our dealers. For too long, RV manufacturers have struggled to get the right parts delivered quickly to complete repairs. Today’s customers have little tolerance for time added to the repair process because of a part’s delay,” said Jerry McCarthy of Grand Design. “Getting critical service parts where they are needed quickly is one of our primary missions and NTP-STAG’s logistics capabilities align perfectly with our requirements.”
“This was a very unique project for us and a first in the RV market,” said Jon White, RV and Towing Category Director for NTP-STAG. “Supporting Grand Design’s initiative leverages not only our strategically placed warehouses and fleet but our inventory control, purchasing and customer support programs as well.”
“We are excited about the partnership and looking forward to the program’s full launch,” he said.
From a dealer’s perspective, there will be no change in the parts order process.
“It’s important to us that we stay closely connected to our dealers and consistency, reliability, and timeliness is what they value,” said McCarthy. “After confirming part availability within the NTP-STAG distribution network, we place the order with NTP-STAG and the fulfillment process takes over, typically resulting in next-day delivery along with any other parts a dealer may have ordered directly from NTP-STAG. The faster response times will help improve dealership service repair throughput time, increasing productivity & efficiency, thereby achieving the ultimate goal of customer satisfaction.”
